REFUND AND CANCELLATION POLICY
1. Overview
This Refund and Cancellation Policy explains your rights if your order is delayed, not delivered, arrives damaged, or you wish to return it. This policy is part of our Terms of Service and is incorporated by reference. This policy is conspicuously displayed at thequietcard.com/refund-policy and linked from our checkout page, as required by California Civil Code § 1723.
2. Order Cancellation and Shipping Delays
2.1 Cancellation Before Shipment. You may cancel your order at any time before it has shipped by contacting us at support@habilink.com. If you cancel before shipment, we will issue a full refund within 7 working days. Your bank may take an additional 5–10 business days to post the refund to your account.
2.2 Shipping Delays. We will ship your order within the time stated at checkout, or if no time is stated, within 30 days, as required by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).
If we are unable to ship within the stated time, we will notify you by email and offer you the option to:
- Consent to a revised shipping date, or
- Cancel your order for a full refund.
If we cannot determine the length of the delay, we will tell you that and offer you the option to cancel for a full refund.
If a second delay occurs, we will again notify you and obtain your express consent. If you do not consent, we will cancel the order and issue a full refund.
2.3 Refund Timing. All refunds will be issued to your original payment method within 7 working days of cancellation or our determination that we cannot ship. Your bank may take an additional 5–10 business days to post the refund to your account.
3. Non-Delivery — Address-Correction Fee Tiers
If your shipment is not delivered, your eligibility for a refund or reshipment depends on which address you selected at checkout. This section restates the tier structure in our Terms of Service.
| Tier | Scenario | Correction Fee | Refund / Reshipment |
|---|---|---|---|
| A | You selected the suggested address (which differed from your entered address) | No fee | Full refund (including all shipping charges), OR free reshipment to a corrected or new address |
| B | You selected your entered address over a different suggested address | $35.00 (or actual fee if less) | If returned as undeliverable: your choice of (a) refund minus correction fee, or (b) reshipment plus correction fee. If lost in transit due to carrier error: no correction fee; full refund or free reshipment. If lost in transit and cause is undetermined: evaluated case by case. |
| C | Verification service could not validate your address and returned no suggestion | No fee | Same as Tier A: full refund or free reshipment |
| D | Your entered address and suggested address were identical or substantively identical | No fee | Same as Tier A: full refund or free reshipment |
| Outage | Verification service was unavailable at the time of checkout | No fee | Same as Tier A: full refund (including all shipping charges), OR free reshipment to a corrected or new address |
3.1 Correction Fee and Refund Are Separate. Payment of the address-correction fee covers the cost of correcting the address with our fulfillment provider. It does not guarantee delivery. If your shipment is not delivered after the correction fee is charged, you may still be entitled to a refund or reshipment under this policy.
3.2 Carrier Error vs. Address Error. If your shipment is lost in transit (not returned as undeliverable), we will evaluate whether the loss is attributable to an incorrect address or to carrier error. If the loss is due to carrier error, no address-correction fee will be charged, and you will receive a full refund or free reshipment. We use tracking data and our fulfillment provider’s return codes to make this determination.
4. Damaged or Defective Goods
4.1 Reporting Damage. If you receive a product that is damaged, defective, or short of the quantity ordered, please report it to us as soon as possible, and ideally within 7 days of receipt, by contacting support@habilink.com. We must report damage or shortage to our fulfillment provider within 10 days, so reporting within 7 days helps us address the issue promptly. If you discover damage after 7 days, please contact us anyway — we will evaluate your claim and, if the product is defective, we will honor it as required by law.
4.2 Right to Refund or Replacement. If you receive a damaged or defective product, you are entitled to a full refund or replacement, regardless of whether the product has been opened. This right is required by the implied warranty of merchantability under the Uniform Commercial Code and cannot be waived by any return policy. See Dudzik v. Klein’s All Sports; Baker v. Burlington Coat Factory Warehouse.
4.3 Damaged Goods Procedure. To request a refund or replacement for damaged goods:
- Contact us at support@habilink.com within 7 days of receipt.
- Provide your order number and a description (and photo, if possible) of the damage.
- We will issue a refund or send a replacement at our expense, including return shipping if a return is required.
5. Returns — Change of Mind
5.1 Return Window. You may return unopened, non-defective products in their original packaging within 30 days of receipt for a refund of the product price.
5.2 Opened Products. Opened products are not eligible for return unless they are defective or damaged (see §4). Unopened products in their original packaging may be returned within 30 days of receipt.
5.3 Return Shipping. The buyer pays return shipping for change-of-mind returns. If the return is due to our error (wrong product shipped, or damaged product), we will pay return shipping.
5.4 Refund Method. Refunds for returned products will be issued to your original payment method within 7 working days of our receipt of the returned product. Your bank may take an additional 5–10 business days to post the refund to your account.
5.5 Restocking Fee. No restocking fee applies to any return.
6. Refunds for Shipping Charges
6.1 Non-Delivery (Tiers A, C, D). If your order is not delivered and you are entitled to a full refund under Tier A, C, or D, the refund will include all shipping charges you paid.
6.2 Non-Delivery (Tier B). If your order is returned as undeliverable and you choose a refund under Tier B, the refund will be the product price plus any original shipping charges, minus the address-correction fee. If you choose reshipment under Tier B, you will pay the correction fee, and no additional shipping charge will apply for the reshipment.
6.3 Change-of-Mind Returns. Original shipping charges are non-refundable for change-of-mind returns. Orders of $50 or more ship free. If a partial return brings the kept items below $50, we will not deduct a shipping charge from the refund.
7. How to Request a Refund, Return, or Reshipment
To request a refund, return, or reshipment, contact us at support@habilink.com with:
- Your order number
- A description of the issue (non-delivery, damage, change of mind)
- If applicable, the address you selected at checkout and whether a suggested address was offered
We will respond within 2 business days and process your request according to the applicable section of this policy.
8. Contact
If you have questions about this Refund and Cancellation Policy, please contact us at support@habilink.com.